James Still is an insurance expert with a knack for solving difficult coverage challenges, helping businesses secure the right protection when others can’t. His commitment to his clients goes beyond policies—he builds lasting relationships, ensuring they have a trusted advisor when it matters most.
One of James’ standout successes involved a client running a machinery dry hire business who struggled to secure insurance terms. Understanding their unique risks, James sourced a policy that not only covered the machinery but also included a damage waiver, preventing insurers from pursuing hirers for recovery costs. The result? A seamless risk solution and a client who has stayed with him for over five years.
James thrives on tackling complex claims, like the $245,000 settlement he helped secure for a local business after a disgruntled employee rammed a factory with a forklift and stole $200,000 worth of stock. It was a challenging case, but James ensured the business was fully compensated, proving the real value of having the right coverage in place.
His favourite part of the job is the variety—every day presents a new challenge, and it’s rewarding to be the first phone call when a client needs guidance. His key advice? The cheapest option is rarely the best. Insurance isn’t a necessary evil—it’s a safety net that allows life and business to return to normal after a loss.
Outside of work, James is an adventurer who loves traveling and exploring with his family. Whether insuring high-risk businesses or assisting with disaster recovery efforts like the 2017 Grampians Bushfire Cleanup, James is dedicated to making a real impact in the lives of his clients.
